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IT Services that CTS provides

Our list of services:

  1. IT Governance Risk and Compliance
  2. CTS Project Office
  3. CTS Communication
  4. Information Security
  5. IT Service Management
  6. CTS Service desk
  1. Bulk Printing (High volume printing for class notes, exams and other printed matter)
  2. Spooler Management (Allows users to print ERP-related reports and documents)
  3. Report Generation (Electronic Report generation from sources such as ERP)
  4. Windows Printing (Service to enable charging users for use of windows printing service)
  5. Data Backups (Service to enable and manage the backing up of identified data resources)
  6. Data Restores (Service to enable and manage the restoring of backed-up data resources)
  7. Demand Management (Service to create and adapt IT infrastructure best-practices for resilient and expandable services)
  8. Hosting (Allows business units and service providers to use physical and virtual resources to run IT workloads)
  9. COTS Support (Limited support for Commercial, off-the-shelf software purchased by CTS/CPUT to provide certain IT functionality to the organisation. May be supplemental by support from external vendor(s))
  10. IHS Support (Limited support for software constructed in-house by CTS/CPUT to provide certain IT functionality to the organisation. May be supplemental by support from external vendor(s))
  11. IT Rooms (Support of IT-enabled learning spaces with resources such as people and equipment)
  12. Access Control (IT-enablment of Access Control technologies as agreed with CPS (e.g turnstyles, video surveilance))
  1. Telephone Services
  2. Network Services
  3. Wireless Services
  4. Network Security
  5. Network Cabling
  1. ITS User Access
  2. Discoverer Access
  3. Apply ERP/ITS patches
  4. Reporting (program requests / amendments, Discoverer reports)
  5. ITS Printing
  6. ERP/ITS (Application) Support
  7. Business Acceptance Testing (BAT)
  1. Procurement and repairs of desktops and laptops
  2. Software licensing
  3. Email services
  4. Printing services